What our Customers say...


Jess from SERVPRO of Spokane County was knowledgeable, helpful, honest, and very customer focused.  SERVPRO is a class act!  Thank you!

We again have been very happy with our service with SERVPRO.  

 All of the employees who have come to our home to help us through this difficult time have been so helpful. . . While it can be confusing to deal with so many different areas of service from mitigation to construction each who helped us was thoughtful, helpful, and kind. Listening to our needs. We are very thankful that SERVPRO was there to aid us. We are so grateful. 

Everything has been really great. Very efficient personal service. Everyone has gone above and beyond to get things done quickly!

We really appreciate your service! Thanks!

Our Project Manager John is the most professional, knowledgeable contractor we have ever worked with and has made this whole process extremely easy.  Him and the SERVPRO crews have all been amazing.   

Great team that made me feel so much more comfortable after the mishandling of our water damage situation by the company originally sent by our insurance company.

This was a very stressful flood in my condo, and absolutely everyone has been very kind, helpful, and really great. Between the unbelievably quick response the night that it flooded and they drove a really long way on an icy night, then every other part of fixing all of the water damage. I felt very much taken care of, and I really appreciate everything.

"SERVPRO did a great job! Very professional - I would recommend SERVPRO to anyone!"

"Thank you Gill and SERVPRO for taking care of the fire damage in my building. The clean-up and restoration was painless on my part and everyone on your team was polite and hard working.  I will recommend SERVPRO in the future if I have the chance – you may use me as a reference if you need one."

"Thank you to SERVPRO for making this awful experience, seem not so bad! I especially want to thank Ken, my project manager, for making this process as easy as possible for me! He’s been fantastic! I wouldn’t change a thing! You guys have been fantastic from beginning to end!  Thanks again SERVPRO team, you guys sure know your business!!!"

Based upon my personal experience I found each of the individuals that I dealt with to be exceptionally professional and thorough. My fiancé is highly OCD and he was impressed with the work we received.

I called SERVPRO after discovering 2 inches of water in my basement! The pipe to the water softener had broken! They quickly went to work sucking up the water! Then pulled up carpet, then set up giant fans to dry the place out.... mold was a concern! They made sure all the pockets where moisture and mold might hang out were dry! I highly recommend them! Working with the insurance company could have been a pain ... it wasn’t because the guys from SERVPRO made sure everything was approved!!!


I highly recommend SERVPRO. They are a stand-up organization and have always taken good care of us. They have highly skilled workers and I've always been really pleased with their work.

I called SERVPRO when my finished basement flooded. After they were able to dry out the basement, they packed up everything and removed all the damaged walls and flooring and started fresh. The construction crew brought back my finished basement better and beautiful.

Just the best!

SERVPRO of South & West came to the rescue!!! In what could have been a highly stressful situation, the team truly made everything better! They have AMAZING CUSTOMER SERVICE, professional, friendly and so informative! I would HIGHLY recommend to anyone needing any services they offer!! THANK YOU SO MUCH!!!

Our basement flooded and I called these guys at SERVPRO to get rid of the water. Comparing the prices of a few other companies. I'm very satisfied with the job SERVPRO did. Thank you SERVPRO.

My friend had a fire at her house after her wedding and SERVPRO was the one who came and did the cleanup. When we went into the house you couldn’t even smell smoke and their clothes and furniture didn’t smell like smoke either. I highly recommend them for any damages you have done to your house.

Whether you need emergency restoration or top-to-bottom home cleaning following fire, water or mold damage, you can trust SERVPRO to make your house feel like home again. 

We appreciate your FAST response. You are all very professional. Thank you Jason Taylor (Project Manager) Denine Stamps (Fire production specialist) and crew, you have been amazing!!

From the moment I contacted Rachel at SERVPRO after a sewer backup...I felt that things were going to be taken care of. She was professional yet had a kind understanding about her that we were going to be in good hands. 2 hours later wonderful Oracio was at our home with a helper, already cleaning up the horrible mess. They were very hardworking, very reliable...we always knew when someone was going to come out to the house & work. We cannot say enough about Jarod Robb, our project manager. Communication at its finest. There was never any doubt what the next step would be in the process of this cleanup. The sewer backup began on a Monday, & the final dehumidifier left our home a week later. You would never know what we went through because everything looks great. Thank you all so much for your hard work...your empathy...& your kindness.

I have never been so happy with anyone in the construction business as I have been with SERVPRO of South & West Spokane County.

The customer service at the SERVPRO of South and West Spokane office is really terrific. The owner and all employees I encountered were professional and pleasant. I will gladly promote this company whenever I have the opportunity!

Thank you for doing such a wonderful job cleaning up the smoke damage at our office.

Thank you for cleaning up our small office fire this past week. Project manager Jason Taylor and assistant Daneen made the place looke "Like it never even happened." We thank them for their efforts. Everything is bright and shiny and we are so grateful for their kindness, amazing work and outstanding customer service.

Great team at SERVPRO. Each time we had them we are treated as valued clients.  Spotless work, always respectful staff, on time, affordable. Water is not empowered however their work is spotless! Highly recommended with no nickle and dime add on service charges

All of the SERVPRO staff that assisted us in a BIG mess were extremely professional, courteous and very kind to our entire family. We were also pleased with the end result of the project. Should we ever have a need for SERVPRO's help again, they will be the first ones we call.

I have used this company in the past and I just scheduled another carpet cleaning. They make my carpet look new again. They are the best in the business.

The SERVPRO team was efficient, on budget, on time, and professional! SERVPRO is the only company I would call to fix water damage. Thank you SERVPRO.

SERVPRO arrived at our home within the hour of being contacted by our insurance company regarding basement flooding. They were efficient, professional and dedicated to helping us deal with our flood. Their service was exceptional. Thank you Kelly, Jeremy and Elizabeth, for making a tough situation a little easier with your professionalism and hard work.

When I learned SERVPRO offered their professional carpet cleaning services for homes outside of their restoration business, I had them come do mine. They were awesome to work with, and did a great job. My husband was ill at the time and they went the extra mile to help us. We had them clean several rooms, they were reasonably priced and did a much better job than other carpet cleaning companies I'd used. I'm calling them back again!

The SERVPRO team came in like Superheroes! That trickle of water I heard at 3 a.m. turned out to be a burst pipe. Our home flooded. We were overwhelmed. Jason and his team of professionals jumped in and handled our family's crisis attentively, professionally and with a true respect toward our emotional state. We instantly felt a sense of relief and gratitude. They had a smile on their face and spring in their step. SERVPRO is the go-to company when you need help NOW.

I wanted to say thank you again for the ring you found the other day, while packing our home while it was being worked on. Everyone in the family has been looking for the ring since my mother passed away a few years ago. Thanks again!!

On Friday, January 10th, I witnessed customer service at its best. a resident came down the stairs by our garage where the SERVPRO technicians were working. SERVPRO had a lot of equipment on the floor that would have been a tripping hazard. One of the ladies working for SERVPRO, escorted, by arm, the resident down the hall to the smoke doors to ensure his safety. I certainly appreciated this gesture and so did the resident. Thank you!

They went above and beyond. They were great! Thank you to the SERVPRO team, they were awesome workers. They were respectful, professional and quiet. They made the difference in every way and made it so much better. I couldn't praise them all enough.

Exceptional customer service. Everyone was so helpful and kind and did a great job in cleaning. Thank you!

Everyone conducted themselves in a highly professional manner throughout this ordeal. Every step was above and beyond my expectations. Great Job!

I was EXTREMELY pleased with the service we received. It was prompt, professional, courteous, over and above my expectations. Thank you so much! I have absolutely no reservations in recommending your services to others.

I'm so happy I chose your company. The staff were all incredible people. The work is excellent. Kudo's to all the nice people. I definitely will recommend your company to anyone and everybody. Thank you so much.

Thank you so much for your expertise in cleaning up "The Flood". We are very happy with the results. The crew was excellent!!

Thanks for being so fast at helping us fix our water problems!

SERVPRO arrived quickly, which defiantly reduced the amount of damage. They had the carpets shampooed and floor molding replaced quickly. Job well done! Thanks!

SERVPRO was very professional, prompt and polite. I am very impressed with the level of service and could not have asked for better service.